Terms of Service

1. Acceptance of Terms

By accessing and using the Crazy Gels website (crazygels.com) and our services, you accept and agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Products & Purchases

All products displayed on our website are subject to availability. Prices are listed in Euros and include applicable VAT for EU customers. We reserve the right to modify prices at any time without notice.

Orders are processed through Shopify and are subject to acceptance. We may refuse or cancel orders at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability.

3. Bio-Analysis Services

Our AI-powered bio-analysis tools (skin consultation, hair consultation) provide personalized product recommendations based on user input. These services are provided for informational purposes only.

Important: Our bio-analysis is not a medical diagnosis, treatment, or substitute for professional medical advice. If you have skin, hair, or health concerns, consult a qualified healthcare provider.

4. Shipping & Delivery

Delivery times are estimates and may vary. Crazy Gels is not responsible for delays caused by shipping carriers, customs processing, or force majeure events. Full shipping details are available on our Shipping page.

5. Returns & Refunds

Returns are accepted within 14 days of delivery for unopened products in original packaging. Opened beauty and hygiene products cannot be returned except in cases of defect or damage. Full details are on our Returns page.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Crazy Gels or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without written permission.

7. User Conduct

You agree not to misuse our services, including attempting to manipulate the bio-analysis system, engage in fraudulent transactions, or violate any applicable laws when using our platform.

8. Limitation of Liability

Crazy Gels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability shall not exceed the amount paid for the specific product or service in question.

9. Governing Law

These terms are governed by and construed in accordance with the laws of the European Union. Any disputes shall be resolved in the courts of the applicable EU member state.

10. Contact

For questions about these terms, contact us at hello@crazygels.com.